Field Service Specialist

About the role

As a Field Service Specialist at Harmattan AI, you will keep deployed defense systems operational by performing on‑site maintenance, diagnostics, and repairs. You will work directly with customer operators to ensure equipment uptime and support their day‑to‑day autonomy.

Key responsibilities

• Carry out preventive maintenance checks and scheduled servicing.
• Diagnose faults, perform corrective repairs, replace consumables and serviceable parts, and return systems to service.
• Provide first‑level diagnostics on‑site and escalate complex issues as needed.
• For senior profiles, execute depot‑level component and sub‑assembly repairs.
• Manage the spare‑parts pool, track consumption, and feed reliability data to engineering teams.
• Support customer operators on‑site and help build their autonomy in routine operation and basic maintenance.
• Maintain accurate maintenance records and structured field reports.

Required profile

• Hands‑on technical maintenance experience with complex electromechanical or electronic systems.
• Proven ability to diagnose faults, replace components, and follow return‑to‑service procedures.
• Comfortable working with both hardware servicing and basic software/system operations.
• Ability to read technical documentation, schematics, and maintenance procedures.
• Autonomous field temperament, strong safety mindset, and willingness to travel regularly to customer sites.
• Commitment to professional standards and confidentiality obligations.

Required skills

• Fault diagnosis
• Hardware repair
• Component replacement
• Return‑to‑service procedures
• Running diagnostics
• Configuration checks
• Software/firmware updates

What we offer

• Opportunity to work on cutting‑edge defense technologies.
• Dynamic, mission‑critical environment with clear values and ambitious goals.
• Professional growth across junior to senior maintenance roles.