Financial Aid Officer

About the role

The Human Capital Office is seeking a Financial Aid Officer to manage the processing and follow‑up of financial aid, bank loan and scholarship applications for both new and continuing students. The role involves direct interaction with students, banks and sponsoring institutions to ensure timely and accurate assistance.

Key responsibilities

• Receive, process and update financial aid applications for students.
• Notify applicants of required documents and send notification letters to beneficiaries.
• Coordinate bank loan files, communicate decisions and ensure completion of loan contracts.
• Handle part‑time job applications, assignments and compensation for students.
• Track student grant and scholarship histories and provide policy information.
• Liaise with sponsoring institutions regarding academic standing and other issues.
• Answer phone inquiries and meet prospective students about financial aid options.
• Support Admissions Office activities such as open‑door events and TOEFL exams.
• Develop financial aid content for the website and promotional materials.
• File, classify and maintain all financial aid documents in the office vault.
• Perform other duties as assigned.

Required profile

• Prior written approval from the Dean, Director or Head of Department is mandatory.
• Strong organizational skills and attention to detail.
• Excellent communication abilities for interacting with students, banks and sponsors.

Required skills

What we offer

• Opportunity to work within a dynamic student support environment.
• Engagement with multiple stakeholders across finance and academic services.