French / English Gaming Support Agent

About the role

As a Gaming Support Agent you will provide bilingual (French and English) assistance to players of an assigned game studio. Working remotely, you will resolve account, technical, purchase and gameplay queries, helping gamers enjoy their favorite titles.

Key responsibilities

• Handle inbound player inquiries via chat, email or voice.
• Troubleshoot account, technical and purchase issues.
• Stay updated on current and past game releases, updates and branding.
• Collaborate with a team of agents, a Team Lead and an Operations Manager.
• Complete assisted training modules to improve skills.

Required profile

• Advanced written and spoken French (C1 minimum) and intermediate English (B2 minimum).
• Based in Morocco with a quiet, dedicated home workspace.
• Passionate gamer with in‑depth knowledge of video games and ownership of a modern console or PC.
• Fast learner, proactive and strong at troubleshooting.
• Experience in a customer service environment is a plus.

Required skills

• Reliable internet connection (minimum 15 Mb/s download/upload, latency <120 ms).
• Computer meeting minimum specs: 8 GB RAM, Windows 11 or macOS 13+, CPU ≥ Intel i5‑8400 (8th Gen) or equivalent, GPU ≥ GTX 760.
• Two monitors and a smartphone capable of two‑factor authentication.

What we offer

• 100% remote work with no commute.
• Inclusive, multicultural environment with colleagues from 80+ countries.
• Access to digital tools, comprehensive training and a library of online courses.
• Career development initiatives, employee communities and regular engagement activities.