Hotel Director – Luxury Cruise Ship

About the role

We are seeking an experienced Hotel Director to lead the hotel operations aboard a luxury cruise ship. The role is responsible for delivering exceptional guest experiences while maintaining Forbes 5‑star standards and ensuring smooth, efficient service across all hotel outlets.

Key responsibilities

• Provide strategic direction and leadership for the hotel department.
• Oversee all aspects of hotel operations to maximise guest satisfaction and crew friendliness.
• Implement and uphold Forbes 5‑star standards, including training and inspection readiness.
• Conduct daily inspiring morning meetings and mentor heads of departments.
• Identify training needs, support talent development and manage performance.
• Participate in weekly public health inspections and ensure corrective actions are completed.
• Distribute NPS scores, financial data, voyage reports and deep‑dive analyses to stakeholders at the end of each voyage.

Required profile

• Minimum 6–8 years of professional experience in luxury hotel operations (multi‑outlet), with at least 5 years in a management role.
• Previous cruise‑line experience is an advantage but not mandatory.
• Fluent English (verbal and written); additional languages are a plus.

Required skills