Hotel Receptionist (Standardist)

About the role

Four Seasons Resort Marrakech is seeking a professional Standardist to manage all incoming telephone communications for the hotel. The role ensures that guests, residents and internal teams receive prompt, courteous and accurate assistance, reflecting the brand’s luxury standards.

Key responsibilities

• Answer internal and external calls, greeting callers by name and directing them to the appropriate department.
• Handle wake‑up call requests and maintain the wake‑up call schedule.
• Process “Do Not Disturb” requests, manage occupied line indications, transfer calls, place callers on hold, and perform call diversions between rooms.
• Monitor and follow up on incoming faxes and other guest communications.
• Maintain up‑to‑date knowledge of opening hours, services and offerings across all hotel outlets.

Required profile

• Excellent presentation, clear diction and strong interpersonal skills suitable for a high‑end clientele.
• Team‑oriented mindset with the ability to work under the supervision of the department manager and supervisor.
• Attention to detail and ability to follow standard operating procedures.

Required skills

• Proficiency with Microsoft Word and Excel.
• Comfortable using internet browsers for research and communication.
• Experience with Opera property management system or similar hotel software.