Inbound Partner Manager

About the role

Holafly is seeking a proactive and highly organized Inbound Partner Manager to join its fast‑growing Travel Partnerships team. You will be the first point of contact for all incoming partnership inquiries worldwide and will own the ongoing relationship with a large portfolio of long‑tail travel partners.

Key responsibilities

• Act as the primary contact for inbound partnership requests, screening, triaging and routing opportunities.
• Manage and nurture a portfolio of 500+ long‑tail travel partners, providing daily operational support.
• Execute manual support workflows such as custom tracking link generation, promo‑code issuance, billing assistance and platform troubleshooting.
• Monitor partner activity, reactivate dormant accounts and guide early‑stage partners to launch campaigns.
• Identify high‑performing partners for upsell or transition to key‑account managers.
• Log, track and escalate technical or operational issues via Jira, collaborating with Tech, Product and Customer Support teams.
• Maintain HubSpot CRM hygiene with accurate data, status tracking and automated touchpoints.

Required profile

• 2–3 years of experience in inbound sales, account management, partner support, customer success or partnership operations in a digital environment.
• Commercially driven, detail‑oriented and capable of handling a high volume of partner interactions.
• Strong communication skills and ability to work cross‑functionally.

Required skills

• Jira for issue tracking.
• HubSpot CRM for pipeline and data management.