Inside Sales Representative - Italian Speaker

About the role

Dell Technologies is hiring an Inside Sales Representative in Casablanca for its Customer Center of Excellence (CCOE) team. The CCOE team handles millions of customer contacts each year by phone, chat and social media, and acts as the first human point of contact for customers who need help, advice and support. The agent is expected to deliver "extraordinary experiences" to customers.

Key responsibilities

• Achieve and exceed the targets and KPIs defined by the CCOE organization (SCP, units, revenue, margin, close rate, etc.)
• Deliver extraordinary experiences to customers
• Engage customers who contact the team by phone, chat or social media platforms such as WhatsApp
• Satisfy each customer's needs using the proven approach of CCOE agents
• Act as an embodiment of Dell Technologies' culture code

Required profile

• Fluent written and spoken Italian; English is a plus
• Sales experience is highly required
• Good understanding of computer technology
• Research skills, curiosity about business components and good problem-solving skills
• Knowledge of applicable technology, products and services, and the ability to match them to customer and partner needs