IT Manager - Amanjena

About the role

Amanjena, a luxury resort near Marrakech, is looking for an IT Manager to run and develop all of the property's information systems. The role keeps computer systems and networks available and secure, troubleshoots issues, implements upgrades and supports innovation to improve the guest and employee experience.

Key responsibilities

• Develop and execute the property's IT strategy in line with operational needs and company objectives.
• Manage and maintain the hotel IT infrastructure: servers, networks, telecommunications, applications and end-user devices.
• Ensure availability, performance, reliability and security of information systems through proactive monitoring.
• Lead troubleshooting and resolution of IT issues, keeping operations running smoothly.
• Maintain IT asset inventories, system configurations, technical documentation and procedures.
• Develop, implement and monitor backup, disaster recovery and business continuity plans.
• Enforce cybersecurity standards (access management, endpoint protection, firewalls, VPNs, data security, threat prevention).
• Ensure compliance with corporate IT policies, data privacy regulations, PCI-DSS and other standards.
• Manage user accounts, access rights and onboarding/offboarding of staff.
• Oversee installation, testing, integration and upgrade of new systems and applications.
• Run regular system audits, security assessments and vulnerability reviews.
• Manage external IT vendors and service providers; identify and implement technology that improves efficiency and guest satisfaction.
• Support guest-facing technology such as business, conference and in-room services.
• Deliver IT training to colleagues and department leaders, and support internal and external audits.

Required profile

• Degree or diploma in Information Technology, Computer Science or a related field.
• Minimum 5 years of IT experience, preferably in luxury hospitality.
• Fluent in English and French, with excellent communication and training skills.
• Service-oriented, with integrity, discretion and attention to detail.

Required skills

• Strong knowledge of networks, servers, cybersecurity and hotel technology systems.
• Experience with IT infrastructure, system support and vendor management.
• Understanding of data security, PCI-DSS and disaster recovery.
• Problem-solving, organisational and project management skills.