Luxury Butler – Guest Services Specialist

About the role

We are seeking an experienced Luxury Butler to deliver personalized, ultra‑high‑end service to VIP, celebrity and high‑net‑worth guests. The successful candidate will manage in‑suite experiences, ensuring every detail aligns with the guest’s preferences and the highest hospitality standards.

Key responsibilities

• Prepare and maintain guest suites according to individual preferences and company standards.
• Coordinate in‑suite services such as dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and special requests.
• Maintain accurate guest history records and communicate effectively with supervisors and other departments.
• Assist guests with reservations for restaurants, spa treatments, shore excursions and private tours.
• Ensure cleanliness, organization, inventory control and public‑health compliance in suites and assigned areas.

Required profile

• Minimum two years of Butler or guest‑facing service experience in a luxury environment.
• Fluent English (verbal and written) and conversational proficiency in at least one additional language (e.g., German, French, Spanish, Mandarin, etc.).
• Professional certification from a recognized institution such as The International Butler Academy.
• Strong emotional intelligence, resourceful thinking and knowledge of conflict resolution.
• Deep understanding of ultra‑luxury hospitality standards and VIP guest expectations.

Required skills

• Formal dining etiquette and silver service.
• In‑suite fine‑dining presentation.
• Knowledge of food and beverage service.