Manager - Quality Assurance (Morocco)

About the role

Nominated by the airline and accepted by the civil aviation authority as "Post Holder", the Quality Assurance Manager monitors and verifies all activities in Flight Operations, Ground Operations, Flight Training and Engineering Maintenance so that they comply with the airline's, the authority's and other regulators' requirements. The role leads the Quality Assurance team and the annual audit and inspection programme.

Key responsibilities

• Lead the Quality Assurance team and operations, ensuring compliance with civil aviation authority rules, manufacturer manuals and airline policies, with a focus on safety, efficiency, cost-effectiveness and human factors.
• Verify that operations, policies and procedures meet AOC conditions, regulatory requirements and airline standards.
• Ensure the Quality Assurance Program is established and implemented in line with regulations and approved manuals.
• Plan, implement and monitor the annual audit plan and inspections, identify non-conformities and follow up corrective actions.
• Advise the Accountable Manager on quality matters and support the evaluation of the quality system.
• Liaise with the civil aviation authority, regulators, Airbus, OEMs, suppliers, vendors and customers.
• Set and enforce the quality system policies, procedures and manuals, and promote a corporate culture where quality and safety are top priorities.
• Partner with departments to resolve safety and security concerns, and collaborate with Legal, Finance, HR and other functions.
• Manage the Quality Team, set objectives and KPIs with HR, coach and mentor team members, and guide hubs on policies, procedures and vendor communications.
• Represent the airline officially before authorities and regulators on quality matters.

Required profile

• Aircraft Maintenance Engineer licence (CAR66-AMEL) and/or a bachelor's degree in aircraft engineering, aeronautics or auditing, or a related diploma/certificate and ATPL (more than 3,000 flight hours).
• Formal aeronautical maintenance training if it was not the major.
• Eligible for approval as Manager Quality Assurance Post Holder by the civil aviation authority.
• 8+ years of experience in aviation or airline disciplines, with at least 4 years leading Quality Assurance or Compliance; low-cost airline experience is a plus.
• Knowledge of civil aviation regulations, ICAO ISARPS, airline documentation control, and internal/external audit practices.
• Fluent English; fluency in the country's national language is a plus.

Required skills

• Advanced Excel and PowerPoint.
• Certificates in auditing, quality assurance or compliance (e.g. IOSA, ISO Lead Assessor) are highly desirable.
• Data analysis, problem solving and decision-making skills.