Operations Officer (P5)

About the role

The Operations Officer (P5) is responsible for managing visa application processing, providing customer service, and ensuring compliance with operational standards. The role supports the Deputy Manager/Operations Manager on World Bank projects and promotes sustainable and ethical practices.

Key responsibilities

• Scrutinize and collect visa application documents, record and maintain accurate data, and ensure timely processing within the defined Turn Around Time.
• Handle applicant queries in‑person, by email, and by telephone, inform them about value‑added services, and encourage feedback on services.
• Process cash and bank transactions accurately, following established procedures.
• Manage passport delivery logistics to consulates, applicants, and logistics companies.
• Maintain strict compliance with standard operating procedures, manuals, and anti‑bribery management system guidelines.
• Support the Deputy Manager/Operations Manager in executing World Bank projects.
• Promote judicious use of natural resources and adhere to the organization’s environment, health, and safety policies.

Required profile

• Attention to detail for accurate data entry and cash handling.
• Ability to manage logistics for passport delivery.
• Understanding of ethical standards and anti‑bribery policies.
• Customer‑focused attitude for handling inquiries across multiple channels.
• Commitment to compliance with operational procedures and sustainability guidelines.

Required skills