Order to Cash Analyst

About the role

The Order to Cash Analyst supports the collections process by handling customer payment queries, managing invoice disputes, and ensuring accurate documentation within ERP systems. The role contributes to financial discrepancy resolution, compliance with company policies, and improved customer satisfaction.

Key responsibilities

• Support payment collection using ERP tools, monitor outstanding invoices, document transactions, and assist with payment reconciliations.
• Address customer queries and invoice disputes through the LTC‑Collections & Helpdesk process, escalating complex cases as needed.
• Maintain and update customer account information in ERP, ensuring invoice details match orders and flagging discrepancies.
• Generate and review financial reports to identify trends and support dispute resolution.
• Provide initial troubleshooting for voice communication issues affecting collections, escalating unresolved problems.
• Deliver customer service via voice channels, responding to billing and payment inquiries promptly.
• Document collections processes and update internal help‑desk documentation.

Required profile

• Foundational knowledge of LTC‑Collections & Helpdesk operations, including basic dispute management and payment reconciliation.
• Basic familiarity with ERP tools for transaction documentation, invoice management, and financial reporting.
• Good communication skills for interacting with customers and internal teams.
• Initial experience with voice communication troubleshooting and documentation.
• Basic understanding of compliance requirements related to collections and company policies.

Required skills

• ERP tools (e.g., SAP ERP, Oracle Financials)
• LTC‑Collections & Helpdesk operations
• Voice communication troubleshooting
• ITIL Foundation (optional certification)