Order to Cash Associate (Account Receivables)

About the role

An Order to Cash (OTC) Associate is needed in Rabat for an IT information technology company. The role ensures the smooth processing of orders and cash transactions through account receivables activities such as contract setup, customer identification, billing, dispute management and cash collection. It involves interdependent actions and follow-ups across the OTC process.

Key responsibilities

• Manage partner and customer queries, cash collection, billing and master data management
• Handle back office tasks and possibly coordinate queries
• Follow manager's guidance, attend meetings and trainings, and deliver trainings to new team members
• Create and update process documentation and ensure backup coverage
• Work autonomously, respect working schedules, provide audit evidence, escalate issues and comply with business controls, quality, security and organizational policies
• Communicate with the management team and colleagues, and handle daily customer emails and system queries
• Take part in meetings and conference calls with client representatives

Required profile

• Bachelor's degree (Bac +3)
• 6 months to 2 years of experience in a similar role
• Resilience under pressure, analytical and numerical skills, and proactive internal communication
• French proficiency and good command of English

Required skills

• Proficiency in order management systems
• Excellent attention to detail and accuracy
• Strong communication and problem-solving skills
• Team collaboration
• Computer literacy in MS Office and a customized ERP system