Order to Cash Specialist

About the role

We are looking for an Order to Cash Specialist to join our IT services team in Rabat. In this position you will ensure the smooth processing of orders, billing, dispute management and cash collection, directly supporting operational efficiency and customer satisfaction.

Key responsibilities

• Set up contracts and customer accounts, manage master data and order entry.
• Handle billing, dispute resolution and cash collection activities.
• Respond to partner and customer queries, coordinate back‑office tasks and ensure timely follow‑up.
• Maintain process documentation, provide audit evidence and support backup coverage.
• Participate in meetings, trainings and knowledge‑sharing sessions with the OTC team and other stakeholders.

Required profile

• Bachelor’s degree (Bac +3) with 1‑3 years of experience in a similar Order to Cash or Accounts Receivable role.
• Strong analytical and numerical abilities, resilience under pressure and proactive communication.
• Ability to work autonomously, respect schedules and comply with business controls and security policies.

Required skills

• Proficiency with order management systems.
• Computer literacy in MS Office.
• Experience using a customized ERP system.