Partnership Activation & Onboarding Specialist

About the role

Holafly is seeking a proactive and highly organized Partnerships Operations & Activation Specialist to join its Travel Partnerships team. In this global, remote role you will support the day‑to‑day operations of partner onboarding and activation, ensuring a smooth experience for partners across multiple markets.

Key responsibilities

• Manage inbound partner requests and guide them through the onboarding process.
• Support partner acquisition and activation initiatives, including providing links, tracking, discount codes and basic troubleshooting.
• Conduct outbound follow‑ups with newly onboarded or inactive partners to drive activation and first‑revenue generation.
• Maintain clear, timely communication with partners and coordinate support tickets with Product, Tech and Operations teams via Jira.
• Monitor onboarding and activation funnels, identify friction points and suggest improvements.
• Keep partner records up‑to‑date in HubSpot and internal tools.
• Assist with basic reporting on partner performance and activation metrics.
• Identify upsell or cross‑sell opportunities where relevant.

Required profile

• 2–3 years of experience in Operations, Partner Support, Customer Success, Partnerships or Sales Support.
• Professional fluency in Spanish and English.
• Strong written and verbal communication skills.
• Highly organized, detail‑oriented and proactive.
• Commercial mindset with a focus on driving partner growth.

Required skills

• HubSpot
• Jira