Quote Services Associate Manager

About the role

Arrow Global Components (AGC), part of Arrow Electronics, distributes and customizes electronic components for customers worldwide. As part of its growth, ARROW Morocco is strengthening its Quotation team in Casablanca and is looking for a Quote Services Associate Manager. The position is full time.

Key responsibilities

• Manage procedures and team workload, supervise the team and ensure the standard global quote process is executed.
• Write, maintain and adopt standard quote operating procedures, and verify their adoption to gather information for improvement, training and development.
• Interview and train new employees, set team priorities and goals, take part in talent development and performance appraisals, and take part in salary, merit and disciplinary matters.
• Enter customer quotes into Arrow's IQ and Sales Desktop systems, manipulate data and use advanced Excel formatting.
• Study strategic nuances of specific accounts to help the sales manager determine quote strategy.
• Monitor the quote process daily, remind sales managers of quote response deadlines, and maintain the quote log.
• Coordinate and execute strategic and global customer quotes.

Required profile

• Advanced level of English.
• At least 2 years of experience in customer service, order management or sales.
• At least 2 years as a people manager.
• Analytical, accountable and customer-oriented, with communication and coordination skills.

Required skills

• Good knowledge of MS Office and Excel.

What we offer

• Full permanent contract.
• Social advantages: CNSS, CIMR and health insurance.
• A friendly, collaborative team atmosphere and career development opportunities.