Receptionist – Front Desk & Administrative Support

About the role

We are looking for a professional Receptionist to manage the front desk of Al Akhawayn University in Ifrane. The role is the first point of contact for visitors and supports daily administrative operations across the campus.

Key responsibilities

• Greet and assist guests, ensuring a positive first impression.
• Answer and redirect phone calls, handle correspondence and emails.
• Manage the reservation process for conference rooms and accommodation, checking availability and communicating with requesters.
• Prepare room keys, coordinate with cleaning and technical staff, and inform security of guest details.
• Generate vouchers and invoices for housing, meals and study rooms.
• Respond promptly to emergencies and resolve issues that arise during guest stays.
• Maintain accurate records and ensure all front‑desk procedures are followed.

Required profile

• Friendly and courteous personality with strong customer‑service orientation.
• Ability to work under pressure, multitask and manage stress effectively.
• Flexibility to work in shifts as needed.
• Reliable and consistent work ethic.
• Bac+2 or equivalent qualification.

Required skills