Receptionist – Hotel Front Desk

About the role

Join TUI BLUE Medina Gardens as a Receptionist and be the first point of contact for guests, delivering a warm and professional welcome. You will manage arrivals and departures, handle reservations, and ensure a smooth, enjoyable stay for every visitor.

Key responsibilities

• Perform check‑ins and check‑outs efficiently, following hotel standards.
• Manage reservations, room allocations, and guest communications with accuracy.
• Respond promptly to guest requests, inquiries, and complaints, providing solutions in a courteous manner.
• Coordinate with housekeeping, maintenance and other departments to maintain high service standards.

Required profile

• Previous front‑office or guest‑service experience is preferred but not mandatory.
• Strong communication skills, friendly attitude and ability to stay calm under pressure.
• Professional demeanor with proven conflict‑resolution abilities.

Required skills

• Advanced proficiency in MS Office.

What we offer

• Meals and soft drinks during working hours.
• Access to TUI Learning Lounge with recorded and virtual courses, plus recognised hospitality qualifications.
• Career development opportunities across the TUI Group.
• Contract in line with Moroccan labour legislation.