Receptionist (Hôtesse d'accueil)

About the role

Maroc Force Emploi is recruiting a full-time, on-site receptionist (Hôtesse d'accueil) in Casablanca. The person welcomes visitors, gives information and guides clients or guests to the right contact or service area, acting as a professional and courteous first point of contact.

Key responsibilities

• Answer phone calls and manage the switchboard
• Handle basic administrative and clerical duties
• Maintain an organised reception area
• Manage appointments and receive and direct deliveries
• Collaborate with internal teams to support smooth office operations and uphold customer service standards

Required profile

• Comfortable working full time on site in Casablanca, independently and as part of a team
• Professional appearance, courteous and welcoming attitude, calm under pressure
• Previous experience in reception, hospitality or customer-facing roles is an asset
• Fluency in French and knowledge of other languages are advantageous

Required skills

• Strong receptionist and customer service skills
• Solid phone etiquette and communication skills
• Basic clerical skills such as record management and handling mail