Remote Business Support Supervisor (English Required)

About the role

We are seeking a proactive Remote Business Support Supervisor to lead operational support activities and ensure high‑quality service delivery to international stakeholders.

Key responsibilities

• Supervise daily operations and maintain service continuity.
• Monitor KPIs, productivity, quality and overall service performance.
• Lead, coach and develop the team while managing workforce planning, scheduling and resource allocation.
• Produce operational reports and drive continuous performance improvements.
• Act as the primary point of contact for operational matters, escalations and process optimisation.
• Promote process optimisation and continuous improvement initiatives.

Required profile

• Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Information Systems or a related field.
• Minimum five years of experience in operations, shared services, business support or service delivery, with proven team‑management experience.
• Strong background working in a KPI‑driven environment and previous supervisory experience.
• Customer and service‑oriented mindset.
• Experience in international or multicultural settings is a plus.

Required skills

• Advanced Excel and reporting capabilities.
• Experience with CRM systems.
• Experience with ERP or other service‑management platforms.
• Service management system experience.