Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, helping them solve issues and ensuring a positive experience in both languages.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related problems.
• Maintain accurate records of all interactions in the support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools (preferred).
• Familiarity with e‑commerce platforms and CRM systems (preferred).

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.