Reservations Agent

About the role

Join Hilton’s vibrant Hotels team as a Reservations Agent, where every interaction helps create memorable stays for guests. You’ll be the first point of contact, turning inquiries into confirmed bookings while embodying the brand’s warm hospitality.

Key responsibilities

• Provide exceptional customer service by responding promptly and professionally to guest and team inquiries.
• Secure individual bookings, converting inquiries into confirmed reservations.
• Maintain meticulous records, ensuring all reservations are processed accurately.
• Utilize proactive selling techniques to maximize room sales and promote hotel services and upgrades.
• Support sales initiatives by handling sales inquiries and identifying potential leads for future business.

Required profile

• A genuine passion for delivering hospitality experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire others.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in every moment.

Required skills