Senior Operations Specialist – Order Management & Logistics

About the role

Hankook Tire Morocco is seeking a Senior Operations Specialist to lead order management and logistics across the Maghreb and West Africa region. Based in Casablanca, you will act as the central hub between factories, headquarters and regional clients, ensuring smooth international supply‑chain flows.

Key responsibilities

• Coordinate order execution between production plants, global HQ and end‑clients, guaranteeing delivery within agreed timelines.
• Oversee issuance and compliance of shipping documents (Bills of Lading, Certificates of Origin, Commercial Invoices, Packing Lists) to support client customs clearance.
• Provide proactive shipment status updates to clients and distributors from factory departure to port arrival.
• Monitor international payment terms, focusing on Letters of Credit and documentary collections.
• Develop regional logistics KPIs, resolve transport disputes and report supply‑chain insights to management.

Required profile

• Master’s degree in International Business, Supply Chain, Export Administration or a related field.
• 4‑6 years of experience in export administration, supply‑chain coordination or logistics customer service, preferably with African markets.
• Fluent English (spoken, written, read) and full proficiency in French.

Required skills

• In‑depth knowledge of Incoterms.
• Expertise in Letters of Credit and other international payment methods.
• Proficiency with global shipping documentation (Bills of Lading, Certificates of Origin, Commercial Invoices, Packing Lists).
• Strong experience using ERP systems.
• Advanced Excel skills.

What we offer

• Opportunity to grow within a strategic regional hub of a global tire leader.
• Dynamic, multicultural work environment focused on operational excellence.