Senior Software & Connectivity Support Engineer (German Speaker)

About the role

Eaton is seeking a Senior Software & Connectivity Support Engineer who will serve as the primary technical specialist for advanced software troubleshooting and connectivity issues across the Electrical division. The role involves direct interaction with customers, distributors, and internal teams via phone, email, web chat and ticketing systems, ensuring high‑quality support and seamless software deployment.

Key responsibilities

• Provide advanced technical assistance for software and connectivity queries, acting as the first escalation point for complex cases.
• Coordinate with L3 engineers, R&D, product managers and other internal stakeholders to resolve non‑standard customer requests.
• Administer software licenses for the supported regions and guide partners/customers in deployment and usage.
• Manage incoming requests related to the Remote Monitoring Software project and schedule remote sessions to resolve issues.
• Utilize Eaton’s case‑management tool in accordance with work instructions and maintain accurate documentation.
• Deliver training on new software solutions to customers, partners and internal teams.
• Participate in knowledge‑sharing sessions and continuous‑improvement initiatives to enhance customer satisfaction and reduce resolution times.

Required profile

• Degree in Engineering, Computer Science or a related technical field.
• Minimum 3 years of experience in software technical support, engineering or virtualization.
• Fluent German language skills for customer communication.
• Analytical mindset with strong problem‑solving and communication abilities.

Required skills

• VMware virtualization technology.
• Advanced knowledge of network protocols and communication standards.
• Software licensing administration.
• Remote monitoring software platforms.
• Understanding of electrical products and applications.