Service Delivery Specialist - POS

About the role

HRS, Oracle's largest hospitality partner worldwide, is hiring a Service Delivery Specialist (POS) for its growing global service delivery team. You will implement and support the HRS portfolio of products for hospitality companies across a selected region, focusing on the Food & Beverage suite and HRS products. The ideal candidate is ambitious, customer-oriented and passionate about digital transformation in hospitality through innovative technology.

Key responsibilities

• Take part in supporting and implementing solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound workload and review owned and escalated cases
• Stay up to date with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with support and implementation teams so that service level requirements are met
• Conduct user training
• Perform other duties as requested or assigned by management

Required profile

• At least 2 years of experience in support or installation and configuration of hospitality POS products, or as a user of Simphony or similar
• Experience with competitive hospitality products such as PMS, POS or spa systems is a strong advantage
• Good interpersonal skills with customers and cross-functional teams
• Willingness to travel extensively and for long periods
• Fluent written and spoken English and fluency in the local language

Required skills

• Familiarity with Oracle PL/SQL is a plus

What we offer

• A job in an international company with a varied range of tasks
• Individual design and development options
• Motivating remuneration package and competitive annual bonus scheme
• Work from home and hybrid options
• Team building and company events
• Family-friendly benefits and a fitness/healthy lifestyle support program