Service Engineer – Industrial Networking

About the role

We are looking for a Service Engineer specialized in industrial networking to lead new network installations, migrations and on‑site commissioning across Morocco. You will work closely with customers, subcontractors and internal teams to ensure solutions meet performance and SLA requirements.

Key responsibilities

• Lead the installation and rollout of WAN/LAN, routing, telephony, CCTV and other networking solutions.
• Perform on‑site system commissioning after subcontractor work, ensuring site acceptance.
• Handle incidents, client requests and SLA compliance, providing rapid response for critical issues.
• Monitor existing installations, conduct field interventions and support testing activities.
• Participate in rotating on‑call schedules (nights/weekends) from home.
• Assist Project Managers during technical studies, engineering and execution phases.
• Provide technical support to Sales Managers and produce reports, documentation and procedures in French.

Required profile

• Bachelor’s degree in a relevant field or equivalent experience.
• At least 2 years of technical support or service experience in networking.
• Highly autonomous, team‑oriented with strong communication and multitasking abilities.
• Resident in or near Casablanca and willing to travel extensively across the country.
• Fluent in French and English; Arabic is a plus.

Required skills

• TDM & Packet Switching
• TCP/IP, Routing, MPLS, MPLS‑TP, Wireless
• MS Visio, Microsoft Office
• MS SQL Server, MySQL
• Cybersecurity fundamentals
• Programming / Scripting
• CCNA / CCNP certifications
• Serial, C37.94, E1 interfaces
• WAN, LAN, Telephony, CCTV solution knowledge