Technical Software Support Technician (m/f)

About the role

As a 1st Line Customer Support Associate, you will be the first point of contact for Myfactory users in Germany, Switzerland and Austria. You will help resolve technical and functional questions, ensure high customer satisfaction, and work closely with development teams to improve the product.

Key responsibilities

• Provide intensive support via phone, email and ticketing system.
• Maintain and expand the knowledge base and documentation.
• Collaborate closely with the development team on issue resolution.
• Test, reproduce and analyse reported problems.
• Continuously broaden expertise across the full Myfactory portfolio.

Required profile

• Strong understanding of SME business processes and workflows.
• Completed vocational training or university degree, preferably with business‑administration studies.
• Good knowledge of business applications and ERP solutions.
• High commitment, reliable personality and customer‑oriented mindset.
• Excellent communication and teamwork skills.

Required skills

• Experience with at least two of the following: Magento or Shopware webshops, SOAP/REST APIs, SQL Server statements, Microsoft 365/Azure email services, POS systems.

What we offer

• Hybrid working model with office onboarding.
• Opportunities to deepen product expertise and influence support processes.