Technical Specialist - Refrigeration Systems

About the role

A full-time, on-site Technical Specialist position based in Morocco provides technical expertise for AYLUS refrigeration systems and solutions. The specialist diagnoses refrigeration equipment, identifies root causes of issues and carries out repairs or coordinates maintenance.

Key responsibilities

• Handle technical support requests and respond to customer inquiries
• Perform diagnostics, identify root causes and carry out repairs or coordinate maintenance
• Document service activities and ensure compliance with safety and quality standards
• Collaborate with internal teams to resolve complex technical problems
• Assist with installations and commissioning
• Recommend improvements to products and processes based on field observations

Required profile

• Strong analytical skills and troubleshooting ability
• Solid technical support experience, including familiarity with refrigeration systems or related mechanical/electrical equipment
• Excellent customer service and communication skills
• Ability to document findings clearly, prepare technical reports and follow procedures and safety guidelines
• Relevant diploma or degree in refrigeration, mechanical or electrical engineering preferred
• Experience in on-site service, field maintenance or industrial equipment support is an advantage
• Ability to work independently, manage multiple requests and adapt to changing priorities

Required skills

• Proficiency with diagnostic tools and basic computer applications
• Familiarity with industry standards and regulations is beneficial