Technical Support Consultant, VPS & Trading (Remote, Global)

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech companies and industry leaders in 30+ countries. It is looking for a Technical Support Consultant to provide remote, global support for VPS and trading clients, in a home-office setting within a multicultural and multilingual team.

Key responsibilities

• Deliver outstanding technical support via email and chat
• Build strong, lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Apply the latest customer satisfaction practices and meet KPIs
• Communicate with developers and cross-functional specialists

Required profile

• Excellent English at C1 level
• Previous experience in a technical support role
• Experience with VPS setup and management
• Strong understanding of Windows Server administration
• Familiarity with trading platforms such as TradingView, TradeStation and NinjaTrader
• Strong analytical thinking and research skills, with a positive, proactive and responsible attitude
• Own computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

What we offer

• Flexible schedule and full remote cooperation
• Inclusive international environment and compensation in USD
• Rewards for referring friends
• Work-life balance, internal health policy and responsive leadership
• Self-development opportunities and a culture built on trust, with no time tracking

Candidates apply by sending their CV in English; the listed benefits may vary according to the terms of engagement.