Technical Support Engineer

About the role

Eaton's Electric division is seeking a Technical Support Engineer to provide advanced remote and on‑site support for Power Quality solutions, focusing on UPS systems. The role involves collaborating with service partners, customers, and internal teams across France and French‑speaking Africa.

Key responsibilities

• Deliver advanced technical support to Authorized Service Partners, customers and field teams, including remote diagnostics and on‑site assistance.
• Analyze alarms, event logs and system reports to identify root causes and recommend corrective actions.
• Coordinate with global support, engineering and product teams to resolve critical issues and support partner quotations and orders.
• Provide technical training, develop troubleshooting documentation and support certification programs for partners.
• Participate in technical audits, root‑cause investigations and corrective‑action planning.

Required profile

• Bachelor’s degree in Electrical or Electronic Engineering.
• Proven experience in technical support, field service, commissioning or engineering within the electrical industry.
• Strong analytical mindset, problem‑solving abilities and excellent communication skills in French and English.
• Ability to work independently and manage multiple priorities.

Required skills

• In‑depth knowledge of UPS systems and battery technologies.
• Expertise in power electronics and electrical distribution systems.
• Remote diagnostics and troubleshooting of complex technical issues.
• Commissioning and maintenance of Power Quality solutions.