Technical Support Engineer Spanish

About the role

Dell Technologies is looking for a Technical Support Engineer to serve the Spanish market from its Casablanca location. You will join the Enterprise Technical Support team, providing remote diagnostic assistance and ensuring customers receive timely, high‑quality solutions for Dell products.

Key responsibilities

• Resolve customer‑reported issues while collaborating with cross‑functional teams.
• Provide feedback to Engineering to improve product quality and reliability.
• Determine priority levels, negotiate expectations, and set clear timelines with customers.
• Document incidents, communicate status updates, and treat customers with the highest respect.
• Drive operational excellence through quality closures and proper escalation of complex problems.

Required profile

• Excellent communication skills in both Spanish and English.
• Strong problem‑solving and troubleshooting abilities using operational and diagnostic procedures.
• Knowledge of server and storage technologies, or the ability to learn them quickly.
• Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing).
• Familiarity with current server operating systems such as Windows and Linux.

Required skills

• Server technologies
• Storage technologies
• Networking fundamentals (WAN/LAN, DNS, DHCP, firewall, load balancing)
• Windows Server operating system
• Linux Server operating system