Technical Support Specialist – POS Devices

About the role

POS10 Technologies SARL is looking for a hands‑on Technical Support Specialist to manage the preparation, field troubleshooting, and lifecycle of POS devices. This field‑focused position requires strong ownership of device performance and issuer resolution.

Key responsibilities

• Manage warehouse readiness: receive shipments, perform quality checks, verify serial numbers/IMEI and accessories.
• Configure devices for deployment, including SIM setup, connectivity testing, and system/application readiness.
• Ensure all devices are fully tested and deployment‑ready before dispatch.
• Provide on‑site technical support and resolve complaints related to connectivity, network issues, hardware, software, and system errors.
• Perform device replacement, swap management, and coordinate repair cycles with warehouse and operations teams.
• Track device lifecycle status (Active, Faulty, Replaced) and maintain accurate inventory and mapping.
• Escalate complex issues to higher technical support and follow through to closure.
• Prepare daily/weekly reports on installations, issues resolved, replacements, and pending tasks.

Required profile

• Diploma or Bachelor’s in IT, Electronics, Telecom, or a related field.
• 3+ years of experience in POS support, telecom field operations, or device installation.
• Strong troubleshooting and hands‑on technical skills.
• Understanding of SIM‑based devices, connectivity, and basic networking.
• Ability to work independently in field environments and under pressure.
• Valid Morocco driving licence; own transport (bike/car) preferred.

Required skills

• SIM configuration
• Connectivity testing
• Hardware troubleshooting
• Software troubleshooting
• Basic networking
• Inventory management
• Device lifecycle tracking
• Repair coordination

What we offer

• Opportunity to join a growing POS deployment ecosystem in Morocco.
• Exposure to fintech, telecom, and field operations.
• High‑ownership role with direct impact on service quality.