Technical Support Specialist (Remote, EMEA)

About the role

Hostaway, a leading AI‑powered vacation‑rental management platform, is seeking a Technical Support Specialist to join its fully remote EMEA team. You will assist Spanish‑ and English‑speaking customers, helping them maximise the value of Hostaway’s B2B SaaS solution.

Key responsibilities

• Provide phone, chat, and email support in English and Spanish, delivering clear and timely responses.
• Diagnose and troubleshoot technical issues related to software functionality, configuration, and integrations.
• Escalate complex problems to Product Development and QA, and track resolutions in the support system.
• Document customer interactions and contribute to knowledge‑base articles.
• Assist with product demos and training sessions as needed.
• Identify process‑improvement opportunities and stay updated on product enhancements.

Required profile

• Minimum 2 years experience in technical or customer support within a SaaS or technology environment.
• Strong problem‑solving abilities and clear communication in both English and Spanish (C2 level).
• Willingness to work the main shift of 9 AM‑6 PM CEST and occasional additional shifts.
• Customer‑first mindset and eagerness to learn.
• French language skills are a plus.

Required skills

What we offer

• Competitive compensation based on market rates in the applicant’s country.
• 100 % remote work, providing flexibility and freedom.