Zendesk Integration Engineer

About the role

The Technical Delivery – Zendesk Integrations & Configuration role designs, configures, and delivers Zendesk technical solutions with a strong focus on API integrations, data flows, and platform configuration. You will act as the client’s technical partner, leading workshops and guiding projects from discovery through delivery.

Key responsibilities

• Own technical delivery of Zendesk integrations and advanced configuration, including APIs, middleware/iPaaS data flows, webhooks, and authentication.
• Translate functional requirements into technical designs (integration specs, data mapping, error handling, non‑functional requirements) and validate with client IT and internal teams.
• Build, configure, and maintain integration‑related Zendesk components such as connectors, apps, routing dependencies, and automation enablers.
• Lead technical workshops and client calls on architecture, integration decisions, and environment readiness.
• Troubleshoot and resolve technical issues across integrations and platform configuration, performing root‑cause analysis and delivering permanent fixes.
• Prepare production readiness, including monitoring approach, operational handover inputs, and support procedures for integration components.

Required profile

• 5+ years of experience in technical delivery, implementation or technical project management within SaaS, CRM or enterprise applications.
• 3‑6 years of hands‑on Zendesk experience in a technical role (integration and/or platform configuration).
• Strong client‑facing capability, able to lead technical calls and workshops.
• Proven ability to manage multiple customers/projects in parallel.
• Hands‑on experience with technical configuration, upgrades/deployments and production support in live environments.

Required skills

• Zendesk platform
• API integration
• Middleware / iPaaS solutions
• Webhooks and authentication mechanisms
• Data mapping and error handling
• Production support and monitoring
• Upgrades and deployments

What we offer

• Opportunity to work at the forefront of CX transformation with global clients across the U.S. and EMEA.
• Collaboration with a talented team of experts in AI, automation, performance, and agent tools.
• Exposure to high‑visibility projects that develop technical, project management and client‑relationship skills.