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Competences
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and structured coaching loops that raised agent accountability and met corporate quality benchmarks. Conducted intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in significant performance improvements, with 2 out of every 10 audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, applied consultative selling techniques and closed deals across multiple product lines. Collaborated with the quality control team to ensure compliance with sales scripts and customer expectations.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line technical and customer support, troubleshooting product issues and documenting resolutions. Assisted in the development of knowledge‑base articles and contributed to process improvement initiatives.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine and Jerusalem. Oversaw international sourcing of raw materials from China, coordinated quality inspection, protective packaging and multi‑city dispatch. Implemented inventory management and order tracking systems that reduced lead times by 20% and improved customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy and community moderation for brands such as Albalad Shawarma, Findgold and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and reach, increasing follower growth by an average of 35% per client. Utilized Meta Business Suite, Canva and data‑driven insights to optimize posting schedules and ad performance.
Formation
Bachelor of Science in Mechanical Engineering, Al‑Zaytoonah University of Jordan (expected Feb 2027)
Langues
Arabic
native
English
intermediate
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