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3 ans d'experience

Competences

Project management Inventory management Visual display management Customer service Client engagement Brand promotion Social media advertising Team leadership Conflict resolution Scheduling Event coordination Salon operations Booking systems Retail merchandising Stock rotation

Experience

Manager

Nail Lounge & Spa

2024-09 - 2026-06

Managed daily salon operations, scheduling staff shifts and overseeing client bookings to ensure optimal service delivery. Coordinated salon events and promotions, increasing brand visibility and attracting a broader clientele. Handled customer complaints professionally, resolving issues promptly to maintain high service standards and boost loyalty. Supervised inventory management, restocking beauty products and styling tools to keep supplies adequate. Ensured salon aesthetics and quality standards were consistently met.

Receptionist

Nail Lounge & Spa

2023-09 - 2024-09

Provided outstanding hospitality throughout client visits, enhancing customer experience and loyalty. Managed salon appointment scheduling via telephone and online booking systems efficiently. Responded promptly to email inquiries, delivering clear information to address client questions. Processed transactions accurately, handling cash, credit card, and voucher payments. Supported day‑to‑day front‑desk operations and maintained a welcoming environment.

Assistant

Haskins Garden Centre

2022-08 - 2023-08

Greeted customers and offered assistance, improving the overall shopping experience. Maintained a tidy and safe store environment by following health and safety guidelines. Executed visual merchandising tasks, keeping shelves neat, clean and well‑organized. Rotated stock on shelves to reduce waste and minimise store losses. Collaborated with team members to ensure efficient store operations.

Formation

Bachelor of Science in Business Management with Marketing, University of Brighton

Langues

Ukrainian

native

English

fluent

Russian

fluent

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