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Competences
Experience
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with product, technical and finance teams to meet business goals and maintain high service quality.
Formation
AP Degree in Service, Hospitality and Tourism Management (online) at Dania Academy
Langues
Danish
native
English
fluent
Somali
intermediate
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