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Competences
Experience
Senior Reservation Agent
Wyndham Hotels & Resorts
2024-01 - 2026-12
Managed hotel reservations, modifications, cancellations and booking inquiries via phone and email for a global portfolio of 2,000+ hotels. Utilised the SYNXIS reservation system to control room availability, rates, packages and special offers, ensuring accurate guest profiles and payment information. Coordinated with Front Office, Housekeeping and Sales to deliver seamless guest experiences and handled escalated complaints with effective solutions. Identified upselling opportunities for room upgrades and additional services, contributing to revenue growth while maintaining confidentiality of guest data.
Senior Teller
Al Ansari Exchange
2021-01 - 2024-12
Processed high volumes of currency exchanges, money transfers and other financial transactions with strict adherence to KYC and AML regulations. Provided professional customer service, addressing inquiries, complaints and complex cases while explaining exchange rates, fees and available financial products. Maintained accurate cash balances, transaction records and customer documentation, ensuring compliance with internal policies and regulatory requirements. Supported daily branch operations, managed customer queues and assisted team members, fostering positive relationships with a diverse clientele.
Call Center Agent
Dubai Health Authority (DHA)
2019-01 - 2021-12
Handled a high volume of inbound calls, delivering professional assistance to patients and the public regarding healthcare services, appointments and procedures. Provided accurate information, resolved inquiries efficiently and maintained detailed call logs. Ensured confidentiality of patient data and contributed to overall call‑center performance metrics.
Langues
English
fluent
Arabic
fluent
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