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Competences
Experience
Passenger Specialist
STARLUX Airlines
2026-01 - 2026-06
Performed passenger check‑in and boarding, managed reservations, flight changes, delays and rebookings using airline procedures. Provided baggage assistance, visa verification and special‑service support for elderly, families and reduced‑mobility travelers. Coordinated with ground handling, gate staff and cabin crew to ensure on‑time operations, and delivered VIP handling with discretion. Resolved complaints through clear communication and service recovery, maintaining quality standards in a fast‑paced international environment.
Technical & Sales Representative
Teleperformance Philippines
2015-07 - 2016-01
Delivered customer support and sales assistance in a high‑volume call centre, handling inquiries, identifying needs and proposing solutions. Utilised strong communication, problem‑solving and multitasking skills to maintain service quality and achieve sales targets. Documented interactions and ensured accurate data entry while adhering to company processes.
On‑Board Stewardship • Ticketing & Reservations • Customer Service • Dispatch Operations
Froehlich Tours Inc.
2014-04 - 2014-05
Gained practical experience in travel and tourism operations, handling ticketing, reservations, dispatch and on‑board stewardship. Supported passengers and travel operations while maintaining professional service standards and ensuring accurate documentation.
Housekeeping • Bar Attendant • Front Office • Kitchen Team Member
Filipiniana Calapan Resort Hotel
2013-04 - 2013-05
Supported front‑office and hospitality operations across multiple hotel functions, delivering courteous guest service. Demonstrated flexibility by working in housekeeping, bar, front office and kitchen roles, ensuring smooth daily operations.
Langues
English
fluent
Czech
intermediate
Filipino
fluent
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