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4 ans d'experience

Competences

Office administration Procurement management Operational workflow optimization Regulatory and grant compliance Stakeholder communication Project coordination Reservation and yield management Guest services and dispute resolution Creative writing & scriptwriting Voice‑over production SBCC (Social and Behavior Change Communication) Data analysis & reporting Logistics & asset management Policy manual drafting Team collaboration

Experience

Administrative Officer

Turkish Maarif Foundation

2023-01 -

Manage day‑to‑day office administration, procurement pipelines and operational workflows for educational operations. Enforce administrative procedures and set daily priorities to meet strict project deadlines. Oversee office logistics, including equipment maintenance, inventory management, asset disposal and facility support. Compile complex operational data to draft official correspondence, periodic reports and policy manuals. Re‑engineered the internal document filing architecture, significantly improving record retrieval speed and workflow efficiency.

Reservation Assistant

Neptune Pwani Beach Resort

2022-01 - 2023-01

Executed booking and channel management using yield‑management strategies to maximize occupancy and revenue. Coordinated pre‑arrival activities across departments, created guest profiles and delivered personalized communications for luxury clients. Performed daily arrival audits, data integrity checks and financial administration while ensuring payment compliance and guest privacy. Handled high‑stakes dispute resolution with professional discretion, maintaining high client satisfaction rates.

Administrative and Communications Assistant (Part-Time)

Zanzibar Outreach Program (ZOP)

2022-01 - 2023-01

Administered grant documentation and ensured alignment with international donor compliance requirements. Tracked program metrics against defined Monitoring and Evaluation frameworks, converting field data into transparent accountability reports. Facilitated stakeholder engagement initiatives to align institutional policies with local community realities. Coordinated logistics, asset deployments and administrative audits for regional health and educational outreach campaigns.

Creative Writing & Voice Over Artist

Population Media Center

2020-01 - 2021-12

Developed scriptwriting, storyboarding and SBCC copywriting focused on community‑centric messaging. Conducted collaborative research to adapt and localize complex thematic concepts across multiple regional languages and dialects. Executed professional studio voice recording, characterization and role‑play under direct stakeholder direction.

Formation

Bachelor of Arts in Communication Science / Mass Communication

Langues

Swahili

fluent

English