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Competences
Experience
Guest Experience Maker (Butler)
Six Senses Kanuhura, Maldives
2024-11 -
Coordinate end‑to‑end guest journeys from pre‑arrival to departure, ensuring timely execution across Front Office, Reservations, F&B, Spa and Housekeeping. Maintain accurate guest profiles and preferences in Opera PMS, handling VIP and repeat‑guest requirements with discretion. Lead service recovery initiatives, communicating solutions across departments until issues are resolved. Identify upselling opportunities based on guest preferences and promote resort experiences. Support colleagues during peak periods by sharing priorities and ensuring consistent service standards.
Guest Experience Maker / Butler
SO Maldives
2023-10 - 2024-09
Delivered personalised Butler and Guest Experience service for international and high‑profile guests in a luxury island‑resort setting. Managed guest requests, reservations, dining, activities, transportation and special occasions from request through completion. Coordinated with multiple departments to ensure accurate and timely fulfilment of guest requirements. Maintained detailed guest preference records and supported VIP arrivals, departures and villa moves. Assisted colleagues with operational coordination during high‑volume periods.
Guest Relations Officer / Butler
Atmosphere Kanifushi, Maldives
2022-12 - 2023-07
Managed guest enquiries, personalised requests and service recovery while upholding luxury service standards. Created bespoke guest experiences and collaborated with operational departments to resolve requests efficiently. Built strong guest relationships through attentive follow‑up and proactive communication. Ensured consistent delivery of high‑quality service across all touchpoints.
Receptionist / Guest Relations Officer
Kandolhu Maldives
2021-12 - 2022-12
Handled guest arrivals, departures and front‑office communications, supporting smooth daily resort operations. Managed guest enquiries and coordinated with internal teams to address needs promptly. Maintained accurate records of guest interactions and contributed to overall guest satisfaction.
Langues
English
fluent
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