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Competences
Experience
Ride Sales Coordinator
Sixt
2026-01 -
Sell mobility and ride solutions to B2C and B2B customers, identifying needs and recommending suitable services. Manage customer enquiries, sales opportunities and service requests across daily operations, building professional relationships while targeting sales and service goals. Support the end‑to‑end customer journey from enquiry to delivery, identifying upsell opportunities to maximise revenue and maintain satisfaction.
IT Support
Fujitsu
2023-01 - 2026-01
Provided first‑line IT support to users, resolving hardware, software, access and technical issues. Analysed and troubleshot incidents systematically, logging and tracking requests while prioritising based on urgency and business impact. Communicated technical information clearly to users and adhered to internal procedures, handling multiple concurrent tickets.
News Content Curator
Tech Mahindra
2020-01 - 2023-12
Evaluated news content for quality, relevance, credibility and editorial compliance. Conducted research and applied critical thinking to ensure accurate decisions, performed peer quality audits and calibration activities to maintain consistency. Produced daily performance reports aligned with KPIs and client requirements, identifying content trends and potential quality issues in a high‑volume environment.
Customer Service Analyst
Airbnb
2020-01 - 2020-12
Handled customer enquiries and complaints via phone, email and chat with empathy and professionalism. Worked toward service targets while maintaining high satisfaction, efficiently resolving issues and documenting interactions for continuous improvement.
Content Moderator
Accenture
2017-01 - 2019-12
Reviewed user‑generated content, applying client policies, guidelines and procedures consistently. Made accurate decisions against established requirements and identified workflow improvement opportunities, liaising with internal and client teams to enhance moderation processes.
Receptionist, Housekeeping & Room Division Intern
Altis Grande Hotel Lisboa
2022-05 - 2022-08
Supported front‑desk operations, housekeeping coordination and room division tasks, ensuring smooth guest experiences and efficient service delivery during a busy summer period.
Hotel Tonight Customer Service Representative
Webhelp Lisbon
2022-08 - 2022-10
Provided customer support for Hotel Tonight platform, addressing booking inquiries and issues, maintaining high satisfaction scores and adhering to service level agreements.
Field Marketeer
DFCU Bank
2014-07 - 2015-10
Conducted field marketing activities for DFCU Bank in Kampala, promoting banking products, gathering market intelligence and supporting sales initiatives.
Formation
Diploma in Hospitality and Operations Management
Langues
English
fluent
French
fluent
Portuguese
intermediate
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