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0 ans d'experience

Competences

Customer Support Inquiry Resolution Active Listening Conflict Management Customer Retention Clear Verbal & Written English Tone Control Professional Etiquette MS Office Suite Computer Literacy Basic Systems Troubleshooting Data Entry Multitasking Ticket Logging Call Handling

Experience

Technical Support & Customer Assistance

Assisted end‑users by clarifying inquiries, maintaining clear verbal and written communication, and ensuring fast issue resolution. Diagnosed user‑reported problems and system setup errors using structured, step‑by‑step troubleshooting techniques. Maintained accurate records, system logs, and operational documentation to support efficient issue tracking and reporting. Demonstrated rapid learning of CRM software, product catalogs and call scripts while handling high call volumes with strong typing speed and data entry accuracy.

Formation

Bachelor of Science in Computer Science, University of the Punjab — Pakistan

Langues

English

intermediate

Urdu

intermediate

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