French‑speaking Player Support Agent – Remote
transperfect4 · Casablanca
Description du poste
About the role
Join TransPerfect Gaming’s global player support team as a French‑speaking Agent. Working remotely, you will assist gamers worldwide, helping them resolve issues, understand game mechanics, and enjoy a safe community environment.
Key responsibilities
- Handle incoming “Calls for Help” from the French‑speaking community.
- Become familiar with each supported title to provide accurate solutions.
- Stay updated on workflow, policy, and gameplay changes.
- Use ticketing and social‑media platforms to track and resolve queries.
- Report trends, issues, and performance metrics.
- Support managers with ad‑hoc tasks and data tracking.
Required profile
- Native or professional proficiency in French (written and spoken).
- Strong interpersonal and organizational abilities.
- Ability to multitask, prioritize, and work independently.
- Passion for video games and online communities.
Required skills
- Advanced knowledge of Google Workspace.
What we offer
- Opportunities to develop and refine support skills.
- Exposure to a variety of gaming projects.
- Collaborative, multicultural team environment.
- Continuous training and professional growth.
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transperfect4
Casablanca
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