Night Housekeeper

About the role

The Night Housekeeper ensures high‑quality cleaning, smooth housekeeping operations, and excellent guest service throughout the night on a cruise vessel. Working closely with the Chief Housekeeper, this role oversees night‑time activities, monitors guest satisfaction, and maintains service standards.

Key responsibilities

• Assist the Chief Housekeeper in managing night‑time housekeeping, room service, and laundry operations.
• Patrol all vessel areas, address issues promptly, and ensure standards are upheld.
• Handle guest orders efficiently and update the Guest Recovery Log.
• Monitor guest satisfaction, review comment cards, and act on feedback.
• Conduct random checks in public areas, toilets, launderettes, and rooms to verify cleaning standards.
• Prepare daily handover reports for the Chief Housekeeper and Butler Manager.
• Maintain and update the Silver Compass system and relevant logs (USPH, IPM, cockroach traps).
• Supervise work schedules, attendance sheets, and ensure confidentiality of sensitive information.
• Lead training sessions for night staff and prepare cruise reports on service improvement.
• Coordinate with HR on personnel matters and enforce a fair corrective‑action system.
• Inspect equipment condition, update maintenance logs, and follow public health and company cleaning procedures.

Required profile

• Proven experience in housekeeping, preferably on cruise ships or hotels.
• Strong supervisory skills with the ability to manage night‑time teams.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability to handle confidential information responsibly.
• Good organizational and reporting abilities.

Required skills

• Time and Attendance application
• Silver Compass system
• USPH logs management
• IPM logs management