Senior Account Manager

About the role

Diebold Nixdorf is looking for a Senior Account Manager to expand its market presence by driving growth, strengthening strategic customer relationships, and delivering value‑driven solutions. The role combines deep knowledge of payment systems and financial services with a consultative, direct‑sales approach, acting as a trusted partner for key clients.

Key responsibilities

• Own a portfolio of strategic accounts or a country, managing the full sales cycle from prospecting to closing.
• Develop and execute account plans that increase revenue, retain customers and expand accounts.
• Build and maintain relationships with stakeholders at all levels, from technical teams to senior executives.
• Lead negotiations and create long‑term, mutually beneficial partnerships.
• Provide high‑quality consulting support across technical, operational and product dimensions.
• Collaborate with product, technology and customer‑focused teams to design and launch new solutions.
• Support customers during implementations, reviews and escalations to ensure smooth delivery.
• Contribute to continuous improvement of reporting, performance metrics and documentation.

Required profile

• Proven senior experience in direct sales of IT solutions, preferably within banking services and products.
• Bachelor’s or Master’s degree.
• Strong customer‑facing background with ability to manage complex relationships and negotiations.
• Track record of meeting high sales quotas in a corporate environment.
• Commercial mindset with focus on revenue growth and customer trust.
• Excellent business English, both written and spoken.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Teams.