AFR Ops Customer Specialist

About the role

DHL Global Forwarding, Morocco, is looking for an AFR ops Customer Specialist. The role provides day-to-day administrative support with readily available advice for AFR Ops/CS processes, helping to move goods and information across a customer's global supply chain by air, while supporting profitability and the efficient use of business and human assets. The position is performed under direct or close supervision.

Key responsibilities

• Gather operational requirements, arrange customer visits and respond to tariff queries.
• Carry out routine research, data processing and validation, and documentation.
• Provide input for the freight control center and details and instructions for the operations team.
• Support the determination of freight rates on incoming and outgoing materials and products.
• Record information for shipping tenders and support shipment documentation.
• Create or confirm transport orders, perform bookings and optimize bookings.
• Prepare, control and distribute import/export documents, and update customs shipment information and physical status.
• Identify supplier performance issues and propose solutions, and resolve customer issues and incidents.
• Collate data, draft reports and updates on account performance, and escalate recurring issues to the supervisor.

Required profile

• Education level: vocational, specialized, technical or certified.
• Experience: less than 2 years.
• Ability to follow defined processes, systems and methods, and to work mainly with colleagues of your own team.

Required skills

• Routing, shipping, carrier management, third-party logistics, airlines, ground transportation, cold chain, import-export and customs brokerage.
• Customs regulations, certificate of origin, tracking and CRM.
• Microsoft Excel.

What we offer

• A competitive salary.
• Possible further career development.
• The chance to contribute to a global company with operations in more than 220 countries.