AI Platform Support Engineer

About the role

We are seeking an AI Platform Support Engineer to provide L1/L2 operational support for AI‑powered platforms and services. The role is ideal for early‑career professionals with experience in DevOps, cloud operations, or production support who want to work in a fast‑moving AI environment.

Key responsibilities

• Provide L1/L2 support for AI platforms and related services.
• Monitor system performance, availability, and operational health.
• Investigate, troubleshoot, and resolve platform incidents and service disruptions.
• Escalate complex issues to engineering or specialized support teams when required.
• Perform log analysis and root‑cause identification for recurring issues.
• Support deployment, maintenance, and operational activities across cloud‑based environments.
• Contribute to incident, problem, and change management processes.
• Maintain support documentation, knowledge articles, and operational procedures.
• Collaborate with DevOps, engineering, and platform teams to improve reliability.
• Utilize AI‑assisted tools and automation to enhance troubleshooting efficiency.

Required profile

• 1‑3 years of experience in DevOps, production support, cloud operations, technical support, platform support or SRE.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills in English and French.
• Customer‑focused mindset and ability to work in a fast‑paced support environment.
• Eagerness to learn new technologies and continuously improve.

Required skills

• DevOps principles and operational support practices
• Cloud platforms (Google Cloud, Azure, AWS)
• Linux/Unix environments
• Containers and modern deployment environments
• Monitoring and alerting tools
• CI/CD concepts and automation
• Log analysis and diagnostics
• Ticketing/IT service management tools
• Familiarity with generative AI concepts and large language models (LLMs)