Airbnb Operations Assistant – Tangier

About the role

An Airbnb Operations Assistant is needed in Tangier, Morocco, to support the day-to-day operations of short-term rental properties. The role works closely with the Property Manager to ensure smooth daily operations, excellent guest experiences and high property standards. It is a full-time position with a hybrid arrangement.

Key responsibilities

• Assist with reservations on Airbnb, Booking.com and other platforms, keeping availability calendars and listing details up to date
• Coordinate guest arrivals, departures, check-ins and check-outs
• Communicate professionally with guests in English and French, respond to inquiries and help resolve complaints
• Coordinate cleaning teams, laundry services and maintenance technicians, and follow up on repairs and tasks
• Monitor guest reviews, keep records of reservations and maintenance requests, and help prepare reports
• Use Airbnb, Booking.com, spreadsheets and digital tools, and give the Property Manager regular updates

Required profile

• Previous experience in short-term rentals, property management, hospitality or hotel operations
• Fluency in written and spoken English and French
• Familiarity with Airbnb, Booking.com or similar platforms
• Valid driver's licence
• Flexibility to cover weekends when required

Required skills

• Strong organization, attention to detail and communication skills
• Ability to manage several tasks and prioritize
• Good digital skills and ability to learn new software

What we offer

• A full-time hybrid position in Tangier
• A dynamic environment in the hospitality and property management sector
• Opportunities to develop practical skills and grow as the business expands

To apply, send your CV and a brief introduction covering your relevant experience and language proficiency.