B2B Sales Support Specialist – Night Shift

About the role

Join the Nespresso team in Rabat to provide premium B2B coffee solutions to Canadian business clients. You will work night shifts aligned with Canadian business hours.

Key responsibilities

• Manage contract processes and document client contracts from start to finish.
• Communicate with business customers via email, phone, and video calls.
• Coordinate client onboarding with internal teams (After‑Sales, Supply Chain, Finance, Transport).
• Create and maintain customer accounts, ensuring data accuracy and performing regular clean‑ups.
• Support sales and client acquisition activities and help improve day‑to‑day processes.

Required profile

• Fluent in French and English (C1 level).
• Experience in B2B sales support, customer service, or operations.
• Strong attention to detail and accuracy when handling data.
• Comfort working across multiple systems and coordinating with different departments.
• Curiosity, agility, solutions‑oriented mindset, and passion for premium customer experience.

Required skills

• Data accuracy and quality management.
• Proficiency with multiple internal systems.

What we offer

• Permanent contract (CDI) with attractive salary, performance bonus, night‑shift premium and language bonus.
• Social security (CNSS) and private health insurance.
• Certified training programs and real career growth within a global company.
• Company‑provided transportation.